PickupPro support
Find answers to common questions, troubleshoot your cart setup, or contact support.
Frequently asked questions
Does PickupPro work with local pickup orders?
Yes. PickupPro is designed for merchants who need customers to choose a pickup date before checkout. You can also enable pickup time slots and customer pickup details.
Does PickupPro manage delivery dates?
No. PickupPro is focused on customer pickup scheduling rather than delivery scheduling.
Can I require customers to choose a pickup time?
Yes. When pickup time slots are enabled, customers must choose an available time before continuing to checkout.
Can I block holidays or unavailable dates?
Yes. You can disable individual dates, weekdays, or date ranges and set a minimum lead time for pickup.
Can different products have different availability?
Yes. PickupPro supports product-specific pickup availability rules for selected products.
Can I collect a customer name or phone number?
Yes. Name, phone number, and additional notes can be enabled in the app settings. Name and phone can be made required.
Where are pickup details saved?
Pickup details are passed through Shopify so merchants can view them with the order in the Shopify Admin.
Will uninstalling PickupPro break my cart?
PickupPro works through a theme app block. Removing or disabling the block restores normal cart behaviour.
Quick troubleshooting
The calendar isn’t showing on the cart page
- Confirm the PickupPro theme app block has been added to your cart page in the Theme Editor.
- Make sure the block is enabled and your theme changes are saved.
- Confirm you are viewing the same theme you edited.
Customers can still checkout without choosing a pickup date
- Pickup requirements only apply when the PickupPro block is active on the cart page.
- Confirm you are testing the full cart page rather than a separate cart drawer checkout flow.
Time slots aren’t appearing
- Confirm time slots are enabled in PickupPro.
- Make sure an availability window exists for the selected weekday.
- Check whether a date-specific override changes the available hours.
Name, phone, or notes fields aren’t appearing
- These fields only appear when enabled in the app settings.
Contact support
Email finn@shoptimizer.agency if you need help.
When contacting support, please include:
- Your store URL or myshopify.com domain
- Your theme name
- Whether your store uses a cart page or cart drawer
- Screenshots of your PickupPro settings and theme block placement
- Steps to reproduce the issue